Re-Connect to Customers
Happier customers lead to better recoveries
Engage with your customers through digital means and place them at the center of the debt repayment process.
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Next-generation customer experience
Intelligent communications
Drawing on our expertise, we determine the most efficient and convenient way to reach a customer. This allows us to pinpoint the most opportune method, date, and time for the customer to interact with us.
Tailored payment plans
We provide your customers with customized payment plans that accommodate their circumstances and financial capability. Customers now have complete control over their options: make an upfront payment, choose a convenient date, opt for smaller installments, or explore alternative choices.
Budget assessment
Budget assessments have a reputation for being cumbersome and inefficient, both for customers and businesses. To revolutionize this process, our staff undergo extensive training to extract income and expenditure information from your customer's bank statements.
A solution for everyone
Our adaptable payment plans accommodate each customer's needs. We simplify the process of making an upfront payment for those who can afford it. Alternatively, customers have the option to defer payments for up to 30 days, divide their outstanding balance into smaller installments, or consider other alternatives, such as breathing space.
Budget Assessments
Understanding a customer’s affordability is essential to crafting an appropriate payment plan.
Budget Assessments are notoriously cumbersome but we are using a mixture of great design, gamification, Open Banking and machine learning to significantly improve the process.
Open Banking gives us the ability to quickly analyse a customer’s income and expenditure to seamlessly match purchase behaviour to the correct spending categories.
Reduce compliance risk
Our top priority is delivering exceptional customer service. Our customer journey was co-created with compliance specialists to ensure fair results for your customers while adhering fully to the standards set by the Financial Conduct Authority (FCA).
